Do this first
- Stay out of floodwater. It can carry sewage, chemicals and debris. If you have to go in, wear boots and gloves.
- Watch for electrical hazards. Keep away from water near outlets, cords or the breaker panel.
- Document everything. Photograph the water line on the walls and damaged belongings before anything is moved.
- Call your insurance company. Ask how your policy handles flood and storm water; coverage varies.
How we handle flood cleanup
We remove standing water and mud, take out materials that can't be saved, and clean the affected areas. Then we dry the structure with dehumidification and daily moisture checks, and document the damage for your claim.
Floodwater is not clean water
Water that comes in from outside is treated as contaminated. Porous materials it soaked into, such as carpet pad, insulation and the bottom of drywall, usually have to be removed.
Rebuilding after a flood
Once the structure is dry, our own crew rebuilds the drywall, flooring and cabinets that were removed.
Equipment and methods
- Truck-mounted extraction
- Portable extraction
- Dehumidification
- Daily moisture checks
Methods are matched to each job; not every job needs every tool.
Insurance claims
- Moisture readings. Taken at the start and checked every day while the structure dries.
- Photos. The damage, the work in progress and the finished repair.
- Drying logs & written scope. What was wet, what was done, and what has to be repaired or replaced.
- We talk to your adjuster. We share the documentation and answer the adjuster's questions when you want us to.
Payment can come from you or your insurance company, depending on the job and your claim. Your insurer decides what your policy covers; we can't promise coverage, but we can make sure the damage is documented.
Questions
Does homeowners insurance cover flooding?
That depends on your policy and on where the water came from. Many policies treat water from outside differently from a burst pipe. Your insurance company decides coverage; we document the damage either way.
Do you handle commercial properties?
Yes. Our restoration services cover homes and businesses.
Do you charge to come out?
No. There's no dispatch fee. Once we're on site and have seen the problem, we give you an upfront estimate for the work needed.
